Educational institutions today face increasing competition for enrollments, rising expectations from students, and pressure to deliver personalized experiences at scale. Agentforce brings AI-powered agents natively built on Salesforce to help institutions transform both Student Aquisition and Student Services — without compromising trust, data security, or compliance.
Codleo helps education institutions respond faster, maintain consistent engagement, and improve enrollment conversion using automation and AI-driven follow-ups.
Universities and education providers manage thousands of inquiries across multiple channels—website forms, emails, events, counselors, and partners. Admissions teams often struggle with delayed responses, inconsistent follow-ups, and limited visibility into a prospect’s engagement history, resulting in lost opportunities and longer enrollment cycles.
Agentforce acts as an AI-powered Admissions Advisor, embedded directly within Salesforce Sales Cloud, assisting admissions and enrollment teams throughout the student recruitment journey.
Faster response times to student inquiries
Higher lead-to-application and application-to-enrollment conversion
Reduced manual workload for admissions teams
Improved applicant experience with consistent, timely communication
Students interact with institutions across academics, finance, IT, housing, exams, and administration. Agentforce delivers always-on support by resolving repetitive queries, automating case workflows, and escalating complex cases with full context.
Instant responses for common student queries 24/7.
Create, update, track and route service cases automatically.
Retrieves student data with role-based access controls.
Escalates complex cases with full conversation context.
Reduce ticket load, unify fragmented systems, and deliver consistent support across departments.
Agentforce is natively aligned with Salesforce governance—leveraging trusted data, secure access, and institutional knowledge to deliver accurate, consistent support at scale.
Cases, Knowledge, Omni-Channel and Digital Engagement
Secure student data access with governance controls
Accurate responses using knowledge articles and policies
Complex cases routed to agents with full student context
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